Tuesday, November 1, 2011

New Google Reader Arrogantly Finds Its Way

As reported in my last post, Google was up to overhaul its RSS-feed aggregator, and there were many unhappy readers out there, some of them leading to protests. Much to the dismay of RSS fans, the changes were rolled out last night, and reported on the Official Google Reader blog.

Though I have been impatiently waiting for the cross-app new look of Google Plus, I am not very happy with what has been done. It looks neat and clean undoubtedly, but there are many disturbing changes:

  • I don't like the left panel, and definitely not the custom scrollbar on the left at all. Also, the small arrow to hide the left panel has vanished. You will have to use the keyboard shortcut 'f', which, unfortunately, does not appear in the list of keyboard shortcuts that comes up when you press '?'
  • Items do not have any option to change the spacing between them, unlike the dense theme in Gmail and cozy and compact density settings in Google Docs.
  • The Super Full Feed extension buttons, including the Super settings button, are still the old ones and misaligned badly.
  • Shared items and commenting is the feature missed by millions and the most protested against. I am no exception.
  • The "Keep as unread" option has been brutally removed, and the disposal is not even acknowledged. This used to come in very handy if I find a long feed interesting and could not complete it and wanted to read it later, maybe on a different computer.

The thing that irked me the most was not one of these, but the arrogant fashion with which Google announced this on the official blog post, quoting which: "If you decide to stay, then please do send us your feedback..." implying they could care less. Even the sweetener added at the end "Regardless where you go, we want to make sure you can take your data with you." smells of Google's give-a-damn attitude.



The only plus part to these changes is that you can now +1 a post that will appear on your Google Plus stream. Google is trying to develop a social network by stripping off other products of their social capabilities. With the inclusion of GTalk in Google Plus, I am half afraid GMail may see GTalk going out of its layout very soon.

The new interface is okay, people would get used to it in a couple of days or so, but this attitude may prove harmful in the long run. Not many people will quit using Google or even Google Reader, (the pain of changing and getting used to a new feed reader is more than getting used to a new UI and live with the few changes), but the overall experience creates a bitterness and brings about a loss of trust in Google. I think I was right when I deplored that Google Reader was the most neglected child; I may add to it that Google Reader readers, if you will, are the least cared for.

Update: The "keep unread" option as I mentioned as the last point in my list above has come back again. Another useful thing that has gone is the drop down list of folders and tags that doubled up as an input text box and you could type in your folder name. Now you have to choose from the dropdown using the mouse.

11 comments:

  1. Very right!

    This attitude change is also reflected by the fact that Google will shortly be charging Google maps API users for any hits above 25000.

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  2. Well, I am okay with Google charging people for using their Maps API for hits more than 25,000 per day, as such a volume would be used by someone who are perhaps making money out of their service that uses Maps. Even if not directly, someone with 25,000 hits a day will make enough money from Google Ads. Google charges $4 per 1000 maps excess of 25K, which, I believe, is just a fraction of the revenue generated by that site directly and/or from ads.

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  3. Yeah but the thing is that the free and liberal Google Image is changing.

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  4. Google Apps and Sites were not free. Well, they are free for small users with limited number of email accounts (for apps, for example). Ketera had a corporate email account with Gmail, which was not free, but much cheaper than setting up a Outlook Exchange with MS.

    The freebies are just a part of Google, and for the common man, for corporates, Google has been charging a fee since ever, especially for large ones. If you are a startup, you may not have to pay Google a dime till you grow up big. That's the whole idea, startups could never afford an MS Outlook Exchange setup, but Google has made it simple and easy for them.

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  5. "If you decide to stay, then please do send us your feedback..."

    Well let's Not be bitter about it, if that statement means "they could care less".

    IMO, that statement is more like, "we know you hate these changes, but you'll stay anyway, because we're fscking Google, and you hate M$."

    There are better options than Google Reader, and Google knows it. There's Netvibes or Newsgator, for example.

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  6. Well said regarding the arrogance. My jaw was on the floor when I read those comments from Google yesterday. And maybe I'm just goofy, but how do you prevent a news item from coming up in your list once you've marked it read? I couldn't figure out how to make that work yesterday. Google is starting to remind me of Microsoft.

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  7. Dear first anonymous:

    That is the whole idea; as I pointed out in my last paragraph, Google knows we are glued to them, and we hate MS, and therefore will not go away even though Netvibes or Newsgator may provide a better experience.

    Just because they've asked for feedback does not mean they care for the readers. Why, most upset readers won't even provide a feedback, and even if they do, how is that going to be different than the feedback Google has been getting after they announced and before the actually implemented the changes.

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  8. Dear second anonymous:

    I do not get your question quite. Items come up in your list even after you read them? That did not happen for me...

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  9. This is second anonymous. Yes, when I mark something as "Read", it still shows when I refresh. I even tried logging out of Google and logging back in. The "Read" items still showed (checked as "Read"). Maybe it's the browser. Oh wait, I'm using GOOGLE Chrome.

    It's okay, I've wasted enough time with it. I'm now using FeedDemon over the Google account, and I can filter out "Read" items.

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  10. This is the first Anonymous.

    Let me tell you a secret. Don't vouch for any company like they are your favorite Football Teams.

    All of them ultimately work to make sure their shareholders earn money. Doesn't matter if what they do would please users or piss users.

    So don't be surprised when the day would come when it's clearer to see that Google is no different from Microsoft, Intel, Apple, IBM, Oracle, etc... They are businesses, and all of them have their own Evil things we have about.

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